Questions + Answers

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Q:How far do you deliver?

We are based out of North County SD but love any excuse to travel.

LA, Palm Springs, Big Sur, Mammoth, San Luis Obispo... The list goes on and on!

Any drive exceeding 90 miles or 2 hours, we require hotel accommodations to be covered. 

 

Q:How do I lock down my order?

We require a 50% deposit upon signing of the contract

and then you've guaranteed your items for your date!

 

Q:When do I pay my remaining balance?

Remaining balance is due 2 week prior to your event. 

 

Q:Can I change my order after signing my contract?

Of course, we're happy to make any adjustments or

additions as long as desired pieces are available. 

 

Q:How does your pricing work?

Our pieces are individually priced. If you inquire about specific pieces,

we will put together an invoice with pricing for you. 

 

Q:Do you have a rental minimum?

-$600 rental minimum for local (north county) orders

-$1000 rental minimum for Downtown SD and OC orders

-$1500 rental minimum for events 90 miles or 2 hours away (LA/PS)

(Based on pick up times deliveries exceeding 2+ hours away require hotel accommodations) 

-3+ hour drive minimum quoted on a per order basis

Minimums do not include delivery fees.

 

Q: What do you charge for delivery?

Delivery charges vary depending on the distance to and from the venue,

labor costs, as well as the size of the order. 

 

Q:Can I pick up items myself?

We offer will-call on pieces that don't require intensive setup,

are relatively lightweight, and have a low chance of being broken during transport.

You must have an appropriate vehicle to transport items safely and securely. 

$250 rental minimum + $100 re-stocking fee. Rental prices are based on a 24 hour rental period..any pick up/drop off times exceeding the 24 hour rental period is an additional $100 per day rate. 

 

Q:Do you do onsite styling?

Styling services are covered under our delivery charge

and we will stage/style all items rented from us.

 

Q:I'm looking for...

If you don't see something on our website but you're itching to have it at

your event, we will find it! Our ultimate goal is to create a unique and

wonderful experience so your event is everything you hoped it would be!

 

Q:Do you have a cancelation policy? 

Items removed from the order within 90 days of event date must be swapped for other items of equal or greater value.

If items are canceled completely within 90 days of event, we retain the full 50% deposit on those items.

 

Q:Accidents happen...

We understand that with large groups of people, accidents are bound to happen...

If damage occurs to our pieces, we'll first try to do any cleaning or repairs needed

ourselves, but in the event that the problem is not solvable on our end, we

require a repair/replacement fee of the actual replacement

cost for the damaged item.